Frequently Asked Questions
We've kept our FAQs simple and practical.
If you can't find the answer you're looking for, just get in touch — we're always happy to help.
Artwork & Design
Do you offer free design?
Do you offer free design?
Yes! We offer a free, no-obligation design service. Send us your logo, ideas or even a photo, and we'll help create artwork for your flag or banner.
Can you use my existing logo or artwork?
Can you use my existing logo or artwork?
Absolutely. Send us your artwork and we'll check that it's suitable for printing. If you only have a low-quality image, we may be able to recreate it for you.
Can you make changes to my artwork?
Can you make changes to my artwork?
Yes. We're happy to make changes to your existing artwork to get it ready for printing.
Do you have artwork templates?
Do you have artwork templates?
Yes. We have templates available for many
of our popular flag and banner sizes.
What artwork files do you accept?
What artwork files do you accept?
We prefer AI, EPS or CDR vector files, but can also accept PNG, JPG, PSD, TIFF and BMP files. If you're unsure, simply send your artwork through and we'll check it for you.
Can I have different designs on eachside of a double-sided flag?
Can I have different designs on eachside of a double-sided flag?
Yes! You can have the same design or completely different designs on each side.
Products
What is the difference between single-sided and double-sided flags?
What is the difference between single-sided and double-sided flags?
Single-sided: Your design is printed on one side and appears reversed from the back.
Double-sided: Two layers are used, allowing you to have the same or a different design on each side.
Can I buy just a flag without the pole and base?
Can I buy just a flag without the pole and base?
Yes. You can purchase a flag on its own or a complete kit with the pole and base.
Are your flags suitable for outdoor use?
Are your flags suitable for outdoor use?
Yes. Our flags and banners are designed for outdoor use and are made using quality, UV-resistant materials and inks.
Are your flags waterproof?
Are your flags waterproof?
Our flags and banners can handle getting wet, but they are not completely waterproof. For the longest possible lifespan, we recommend bringing them inside during heavy rain, storms and strong winds.
How long will my flag last?
How long will my flag last?
The lifespan depends on factors such as sun, wind, rain, location and how the flag is cared for. Outdoor flags are a consumable product, and proper care can help extend their lifespan.
How can I make my flag last longer?
How can I make my flag last longer?
Take your flag down during strong winds, storms and extreme weather. Bringing it inside overnight when possible will also help extend its life.
Quotes & Custom Orders
How do I get a quote?
How do I get a quote?
Simply email us or call 1300 788 891. We're happy to provide a free, no-obligation quote.
Can you make something that isn't listed on your website?
Can you make something that isn't listed on your website?
Yes! We can manufacture a wide range of custom flags, banners and promotional products. If you have something specific in mind, get in touch and we'll see what we can do.
Do you offer accounts?
Do you offer accounts?
We offer 30-day accounts to approved Government Departments and Schools. Extended payment terms may also be available for larger orders.
Ordering
How do I order a custom flag or banner?
How do I order a custom flag or banner?
You can order through our website or contact us directly. We'll help you choose the right product, organise your artwork and provide a quote if required.
Do I approve the artwork before printing?
Do I approve the artwork before printing?
Yes. If we create your artwork, you'll receive a proof to approve before we begin production.
When do I pay?
When do I pay?
For custom orders, payment is required before production begins once you have approved your artwork.
Can I place an urgent order?
Can I place an urgent order?
We'll always do our best to help with urgent orders. Contact us as soon as possible and we'll let you know what options are available.
Delivery & Pickup
Do you ship Australia-wide?
Do you ship Australia-wide?
Yes! We ship our products Australia-wide.
How much does delivery cost?
How much does delivery cost?
Delivery costs depend on the size and weight of your order and your delivery location. Freight is charged at the applicable delivery cost.
Can I collect my order?
Can I collect my order?
Yes! Local pickup is available from our Burleigh Heads warehouse. Please contact us before collecting to make sure your order is ready.
How long will my order take?
How long will my order take?
Production and delivery times vary depending on the product, quantity and current production schedule. We'll confirm the expected timeframe when you place your order.
Warranty
What warranty do you offer?
What warranty do you offer?
We offer a 3-month warranty on flags and banners and a 12-month warranty on poles and bases.
What if there is a problem with my order?
What if there is a problem with my order?
Contact us as soon as possible and we'll work with you to resolve the issue.
What if I'm not happy with my order?
What if I'm not happy with my order?
We offer a 100% satisfaction guarantee. We want you to be happy with your order and will work with you to find a suitable solution if something isn't right.