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Flag Central Privacy Policy

This is the privacy policy of Flag Central and applies solely to information collected by the website.  It explains our collection, use and disclosure practices in regards to your personal information. 

This document outlines the following:

  • What personally identifiable information we collect from you through our website, how it is used and with whom it may be shared.
  • The choices available to you regarding the use of your data.
  • The security procedures we have in place to protect the misuse of your information.


What we collect

We may collect the following information:

  • Your name
  • Contact information including an email address
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to customer surveys and/or offers

For the detailed list of cookies we collect, please see the List of cookies we collect section below.


What we do with the information we gather

Flag Central is the sole owner of the information that is collected on this site.  We value your privacy and we will not sell your personal information to any third party for commercial gain.

The information you provide to us is used for: 

  • Internal record keeping.
  • To improve our products and services.
  • To periodically send you promotional emails about new products, special offers or other information which we think you may find interesting (using the email address which you have provided).
  • And occassionally, we may use your information to contact you for market research purposes. We could contact you by email, phone, fax or mail and use the information we receive to customise our website according to your responses.

Please note, we will only share the information you provide when it is necessary to fulfil your requests.  For example, when we send your order with a third party courier company, it is necessary to provide them with your address and contact information.



We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Whenever we collect sensitive information (such as credit card details), that information is encrypted and transmitted to us in a secure way.

We also protect your information offine by ensuring our employees are only given access to information that is required to perform their specific roles (such as billing or customer service).  The computers and servers in which we store personally identifiable information are kept in a secure environment.


How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual and enable a web application to tailor its operations to your needs and preferences by gathering and remembering this information.

We use traffic log cookies to identify which of our website pages are being used. This helps us analyse data about page traffic and improve our site in order to tailor it to our customers' needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us, and you can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of the website.


Links to other websites

Our website may contain links to other websites. Please note that once you have used these links to leave our site, we do not have any control over the content or privacy practices of these other sites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting other sites.  These websites are not governed by this privacy statement. You should exercise caution and we encourage you to read the privacy statement applicable to any website you visit.


Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following two ways:

  • 1. Whenever you are asked to fill in a form on our website, look for the box that you can click to indicate that you do not want the information to be used for direct marketing purposes.
  • 2. If you have previously agreed to allow us to use your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email protected]


We will not sell, distribute or lease your personal information to third parties unless it is necessary to complete your order (eg, with courier companies) or we are required by law to do so.

You may request details of the personal information we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information we hold on file about you, please write to Flag Central Factory 3 13 Leda Drive Burleigh Heads Queensland 4220 Australia.

If you believe that any information we are holding about you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.


List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE nameCOOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.


At Flag Central, we are comitted to ensuring that your privacy is protected.  Any information that we collect will be used in accordance with this privacy statement. Flag Central may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are comfortable with any changes.